
This course provides learners with comprehensive knowledge and practical skills required to manage and operate the front office department in hospitality establishments such as hotels, resorts, lodges, and other accommodation facilities. It introduces students to the structure, functions, and workflow of the front office, emphasizing the critical role it plays in guest satisfaction and overall organizational success.
Learners will explore key front office activities including guest reservations, registration, check-in and check-out procedures, billing, communication services, security considerations, and customer service excellence. The course also covers the use of property management systems (PMS), front office accounting, coordination with other hotel departments, and the application of standard operating procedures (SOPs) to ensure efficiency and professionalism.
- Teacher: hyrine Bitutu